Refund policy

Please take a few minutes to check your order. Make sure to check for smaller items in the corners of your box or inside of larger items. If there is any damage or missing items please let us know right away, by contacting us.

Please include your name, address, invoice number, who picked, who packed, (should be stamped on your packing slip) and a picture of the item (if needed). Do you want a replacement, store credit, or a refund?

All returns should have "RETURNS DEPT and RMA #." written clearly on the outside of the box. Inside the box, include the order number that you are referring to so that we can properly credit your account. Zestily accepts returned items that are in resalable condition and purchased less than 30 days ago. Refused orders that are returned will be charged return shipping plus a $2.00 fee. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Zestily.